Responsible Gaming at dkpk —
Play Safe, Stay in Control

dkpk operates an absolute minimum age policy. No individual under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the dkpk platform. This policy is non-negotiable and applies to every player in Bangladesh without exception.

During the registration process, all applicants are required to confirm that they are 18 years of age or older. In addition, dkpk reserves the right to request documentary proof of age at any stage — including at account opening, before processing a withdrawal, or at any point during an account review. Acceptable identification documents include a valid National ID card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority.

Where dkpk has reasonable grounds to suspect that a registered account holder may be under the age of 18, the account will be immediately suspended pending verification. Any winnings accrued during the period of suspension will be withheld until age has been confirmed. If the account holder is confirmed to be under 18, the account will be permanently closed, all funds will be returned to the original payment source (bKash, Nagad, bank, etc.), and the matter may be reported to the appropriate authorities.

dkpk does not direct any marketing, advertising, or promotional communication toward individuals who are known to be under the age of 18, and we do not feature gambling content on platforms or channels that are predominantly used by minors.

Gambling is intended to be a form of entertainment. For the vast majority of players, it remains exactly that — a fun pastime enjoyed alongside cricket matches, BPL fixtures, or a few spins on a favourite slot game. However, for a minority of individuals, gambling can escalate beyond entertainment into behaviour that causes real harm to their financial wellbeing, personal relationships, and mental health.

Problem gambling does not always announce itself clearly. It can develop gradually over weeks or months, and many people experiencing it are not immediately aware that their relationship with gambling has become unhealthy. Recognising the early warning signs is the most important step toward seeking help.

Common warning signs of problem gambling include:

• Spending more money or time on gambling than you originally intended or can afford
• Chasing losses — placing further bets to try to recover money lost in previous sessions
• Feeling restless, irritable, or anxious when you are not able to gamble
• Lying to family members, friends, or colleagues about how much you gamble or how much you have lost
• Borrowing money, selling possessions, or neglecting essential expenses (rent, food, bills) in order to fund gambling
• Gambling as a way to escape stress, sadness, boredom, or other negative emotions rather than for entertainment
• Repeatedly failing to stick to spending limits or time limits you set for yourself before a session
• Neglecting work, studies, family, or social commitments because of time spent gambling
• Feeling a persistent preoccupation with gambling — thinking about past sessions, planning the next one, or calculating how to fund it
• Experiencing guilt, shame, or regret after gambling, but returning anyway

dkpk's platform monitoring systems also track anonymised behavioural patterns — such as unusually rapid session frequency, large deposit spikes, or extended unbroken play sessions — and may proactively reach out to players whose activity patterns suggest potential risk. This is not a punitive measure; it is part of our duty of care to every player on the platform.

Self-exclusion is the most comprehensive responsible gaming tool available at dkpk. When you self-exclude, your account is suspended for the duration you select, all promotional communications are stopped immediately, and you are blocked from opening a new account on the platform during the exclusion period. Self-exclusion is available to any dkpk player at any time — no questions, no judgment.

How to request self-exclusion at dkpk:

One of the most effective tools for staying in control of your gambling budget is setting a deposit limit before you start playing — not after you have already spent more than you intended. dkpk provides flexible deposit limit controls that let you define exactly how much money you are willing to deposit into your account over a given period.

Deposit limits at dkpk operate on three timeframes:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit across all payment methods combined within a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: The maximum total deposits allowed within a rolling 7-day window starting from the day the limit is set.
• Monthly deposit limit: The maximum total deposits allowed within a calendar month.

You can set or update your deposit limits at any time through your dkpk account settings. Reducing a limit takes effect immediately. Increasing a limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetric design is intentional — it prevents impulsive decisions to raise spending during a session and ensures that limit increases are always deliberate and considered.

If you reach your deposit limit before the period resets, dkpk will decline any further deposit attempts and notify you of the reason. This applies equally to deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or any other supported payment method.

In addition to deposit limits, dkpk also offers a loss limit feature (capping how much you can lose in a session or period) and a wagering limit (capping total bet volume regardless of wins and losses). Contact [email protected] to activate these additional controls on your account.

A time-out is a shorter, temporary break from gambling that does not require full self-exclusion. It is designed for players who want to step away from the platform for a defined period — perhaps after a losing streak, during a stressful period in their personal life, or simply to reset their habits — without permanently closing their account.

During a time-out, your dkpk account remains open but access to all gambling features is suspended. Your balance is frozen safely, no bets can be placed, and no deposits are accepted. Any pending withdrawals continue to be processed normally. Promotional emails and bonus notifications are paused for the duration of the time-out.

Available time-out durations at dkpk:

• 24-hour time-out: A one-day break, effective immediately upon request. Useful after an emotionally charged session or unexpected loss.
• 48-hour time-out: A weekend break option frequently used by players who want to step away over a public holiday or festival period such as Eid or Pohela Boishakh.
• 7-day time-out: A full week away from gambling — enough time to genuinely evaluate your relationship with gaming and discuss concerns with family or friends if needed.
• 30-day time-out: A month-long break, recommended for players who have noticed concerning patterns in their gambling behaviour but are not ready to commit to a longer self-exclusion.

To activate a time-out, log in to your dkpk account and navigate to the Responsible Gaming section of your account settings, or contact [email protected] with your requested duration. Time-outs take effect within one hour of the request being submitted and cannot be cancelled or shortened once active — this is a deliberate safeguard to prevent impulsive reversal during a session.

The following questions are adapted from widely used problem gambling screening tools. Answer each question honestly and privately — this questionnaire is for your own reflection and is not submitted to dkpk. If you answer "yes" to three or more questions, we strongly encourage you to reach out to our support team or one of the independent resources in Section 7.

dkpk Direct Support: Our in-house responsible gaming team is reachable 24 hours a day, 7 days a week via email at [email protected]. Use the subject line "Responsible Gaming Support" to ensure your message is routed to the right team member. Average response time is under one hour. All conversations are treated with complete confidentiality.

Our support agents are trained to help you access the right tools on your account (time-out, deposit limits, self-exclusion), discuss your concerns without judgment, and point you toward professional counselling services where appropriate. You will never be pressured to continue gambling, and your account status will never be penalised for raising responsible gaming concerns.

Independent Counselling and Helplines: If you prefer to speak with someone entirely independent of the dkpk platform, we encourage you to contact mental health and addiction counselling services available in Bangladesh. Qualified counsellors can assist with gambling addiction, financial stress, and the emotional impact of problem gambling on individuals and families. Many services offer sessions in English or can arrange an English-speaking counsellor on request.

Supporting a Family Member or Friend: If you are concerned about the gambling behaviour of someone in your household, contact [email protected]. While we cannot discuss the details of another person's account due to privacy obligations, we can provide guidance on how to approach the conversation with your loved one and what options exist if they are willing to seek help. Family members and close friends often play a crucial role in recognising problem gambling before the affected individual does.

Financial Guidance: If gambling has caused financial difficulties, speaking with a qualified financial counsellor or advisor at a reputable Bangladeshi bank (such as BRAC Bank, Dutch-Bangla Bank, or City Bank) can help you understand your options for managing debt and rebuilding financial stability. dkpk's support team can provide general guidance on how to contact such services but cannot offer financial advice directly.

Responsible gaming is not a checkbox at dkpk — it is a core part of how we operate. We believe that a sustainable, trustworthy gambling platform can only exist when players feel genuinely safe, informed, and in control of their own experience. Every feature we build, every policy we enforce, and every support interaction we handle is guided by this principle.

dkpk's responsible gaming programme covers five pillars that we hold ourselves accountable to at all times:

• Prevention: Age verification, identity checks, and marketing restrictions ensure that vulnerable individuals — including minors and those with known gambling disorders — are never targeted or admitted to the platform.
• Education: We provide clear, accessible information about the risks of gambling, the odds of games, and the warning signs of problem gambling so that every dkpk player can make fully informed decisions.
• Empowerment: Deposit limits, loss limits, time-outs, and self-exclusion tools are built directly into the platform and are available at no cost to every player. We make these tools easy to find and easy to use.
• Intervention: Our platform monitoring systems flag unusual account behaviour, and our support team proactively reaches out to players who may be at risk — before problems escalate into crises.
• Support: When a player signals that they are struggling, we respond quickly, compassionately, and without judgment. Our priority in those moments is the player's wellbeing, not their continued activity on the platform.

We review and update our responsible gaming policies regularly to reflect best practices in player protection. If you have feedback or suggestions on how dkpk can improve its responsible gaming framework, we genuinely welcome your input — please share it with us at [email protected].

dkpk uses SSL encryption and secure data handling practices to ensure that any sensitive information shared during a responsible gaming interaction — including self-exclusion requests and support conversations — is kept strictly private and never shared with third parties for commercial purposes.

We are proud to serve players across Bangladesh — from Dhaka, Chittagong, and Sylhet to Cox's Bazar, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh — and we take the trust each and every one of you places in us seriously. Playing at dkpk should always feel like a choice made freely, with full information, within limits you control. That is the standard we hold ourselves to every day.